FAQ

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What is a Domain Name?

A domain name is a familiar name to facilitate access to a website and replace an IP address (per example, 184.107.111.97) or a complex site address (per example, http://myhostingprovider.com/mysite). The use of a domain name allows an easier access for your customers and users to your website.

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What domains can I register with Funio?

We currently offer these top-level domains (TLD): .com, .net, .org, .biz, .info and .ca. Since we want to offer you more, we will progressively expand the number of TLD we provide in time.

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How do I transfer a domain to Funio?

Simply enter your domain in the Transfer field here. Transferring a domain from another registrar will require the following:

• Your domain is active (not expired)
• Your domain is unlocked
• You have access to the domain's administrative contact email address (if you do not, make sure you change that email before submitting a transfer request)
• You have the authentication code (EPP) of the domain

Please note that a transfer process can take up to 7 days to be completed once.

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Why should I add contact privacy to my domain?

Domain information is public through whois requests. This is usually not a problem for companies that want their information made public over the web. But if you are an individual that has a website for personal use and whose only address is home, you might not want personal information to be displayed. Not sure what is being displayed? Look up your domain on our whois and if you do not like what is listed, you might want to secure it.

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My domain is taken, what can I do?

Let's face it. Many of the simple, easy to remember domain names have already been taken. So what do you do? The only thing you can really do is: be imaginative! If yourdomain.com is not available, how about .net? or .ca? Sometimes, you could pluralize: turkeydinner.com becomes turkeydinners.com. You can review your approach: if awesomeblog.com is taken, you can try out blogofawesomeness.com.

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What is a domain's life cycle?

When a domain name reaches its expiry date, it goes through a series of statuses before it is liberated entirely. As the owner of a domain that reaches its expiry, you can retrieve the domain easily in the first 40 days. Then there are certain modalities to go through, depending how interesting your domain might be. More details below.

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How can I create my own Name Servers?

If you wish to have your own ns1.yourdomain.com / ns2.yourdomain.com, you can! This is useful for resellers that do not want to specify their own web hosting provider's evident DNS (such as ns1.panelboxmanager.com). This will make your clientele feel that your are in control of all their hosting needs. You will need to complete the following tasks:

1. Go to your DNS Zonefile and create the subdomains of your choice. Usually, the standard is ns1 and ns2. You will have to know to what IP address you are supposed to be pointing to for your Name Servers. If you are hosted on our Panelbox Servers, per example, you would have the following entries:
   • ns1 IN A 72.55.186.20
   • ns2 IN A 184.107.100.12
2. Go to the domain client interface, and find the "Personalized Name Servers" section. Fill in the same information

You can now use your own personalized Name Servers for your domains

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What are DNS?

DNS stand for Domain Name System. They are what will translate a domain name into an IP. Because domain names are alphabetic, they are easier to remember. The Internet however, is really based on IP addresses. Every time you use a domain name, a DNS service must translate the name into the corresponding IP address. For example, the domain name www.funio.com translates to 184.107.111.97

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What is a DNS Zone?

A DNS zone refers to a certain portion or administrative space within the global Domain Name System (DNS). All entries within a domain's zone, such as subdomains (sub.domain.com), or an MX record (which specifies the server location of emails) are within this zone. Where is this located? It depends what DNS you are using. We offer certain alternatives ourselves: our own hosting space or our managed DNS at the registry level. The zones are accessible through the hosting platform's management interface, or through the domain management interface accordingly. Here is a visual example of a DNS Zone file:

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How to change a domain owner?

While changing any contact to your domain is quite easy, we need to process an extra validation for changing the owner of a domain. Because domain contact information is so sensible, we require additional validation from the owner to prove his/her identity. You can edit freely the address information, but not the name. Note that there are 15$ administrative fees for modifying a domain owner name, and no fees to change other contact names for your domain.

1. Log into your domain client interface (http://client.funio.com).
2. Select your domain and go to the "Contacts" section.
3. Click on the "Unlock" button and edit the contact information.
   1. Make sure you have entered your name and last name correctly
   2. You also have to enter the organisation name. If none, enter your full name in this field.
4. Click on the "Change Owner" button at the buttom.
5. You will be taken to a payment page.
6. Once you have issued the payment, we will send you an email requesting additional information:
   1. When an organization is owner of the domain,
      1. Letter with letterhead of the company owner of the domain.
      2. Letter must mention what were the old contact information.
      3. Letter must also mention what are the new contact information.
      4. Copy of an ID card of the current domain owner.
   2. When an individual is owner of the domain:
      1. Letter signed by the current domain owner.
      2. Letter must mention what were the old contact information.
      3. Letter must also mention what are the new contact information.
      4. Copy of an ID card of the current domain owner.
      5. Copy of an ID card of the new domain owner.